Customer Raves

Julie in kids' shoes was so great with my son. She was kind and so helpful. Great customer service.

Lindsey Nielson

Amazing customer service from Jim and Ken, the minute I made it to the shoe department, I was greeted with the most amazing customer service experience when it comes to retail. Mr. Jim took the time to make sure I found the exact shoe I needed while explaining why and how the shoe would help me start my running journey. While Jim would be in the back looking for my enormous shoe size, ken took it upon himself to give me even more pointers on future shoes I may be interested in, tips to form healthy habits on this running journey, as well as recommend some slides to help with aftercare when I'm finished running. All in all, a great experience, and I can't wait to return. Thanks, Jim and Ken!!!

Brandon Brown

We had a wonderful experience yesterday at VP Shoes. Our son is a tip-toe walker and wears an insert in his shoes to help. Becky Mills went above and beyond to make sure we had the perfect pair of back-to-school shoes that would accommodate his needs. We were very thankful for her kindness!

Heather Lynn

Great Service! Very helpful sales team!

Bill Tyndall

I love the customer service here. I trusted them to help me purchase shoes for my kids. Shop local.

Angie DiPietro

My experience on Saturday was second to none. This is a company that has a strong culture and core values to deliver the customer service that they provide. Upon walking into the store, I asked two of the salesmen on the floor for Allen, who is very knowledgeable when fitting running/ athletic shoes. Even when asking them for another associate whom I was recommended by other customers, they did not flinch or assume any negative body language knowing the sale would go to another associate. This was a great sign right away. During the consultation, the customer service and knowledge of the correct shoes for my body were second to one. I highly recommend it. Thanks!

Jay Doaty

The saleswoman was incredible. She sized my son and me and got us hooked up with the perfect fitting shoes for our imperfect feet! Thank you so much!

Shelby Lachmann

I stopped in on a very busy Sunday. The female employee who helped us was beautiful. She helped us for a long time and gave us her full attention without becoming impatient or annoyed. I ended up buying two pairs of shoes. I will be going back for fall shoes for all 5 of us!

Victoria White

We had an excellent experience at Vernon Powell Shoes today. A young man tried to help me find steel-toed work shoes (tough to find in ladies' sizes). I didn't find what I needed, so we went to the men's work shoes where Jim helped me find the perfect shoes. Jim is extremely knowledgeable, friendly, and helpful. Also, he helped my husband find the proper insoles for his work boots! We would give Him six stars if possible. Outstanding customer service! We highly recommend Vernon Powell Shoes and Jim for excellent customer service all-around. Keep up the good work, Jim!

Victoria Taylor

My wife and I had a wonderful experience while buying shoes. We were waited on by a fellow named Kevin, a great person, and salesman, and he should be commended.

Larry Thorton

Rick did an excellent job helping me find the right shoes for my job and was very friendly. The entire experience was smooth and thoroughly enjoyable!


I went into the store this past Sunday April 2nd. I was there for a bit looking at the Brighton Collection with out any assistance. Kay walked up and asked me if I was being helped. I told her no and she apologized and did her best to assist me. She was a great help and I purchased more than I planned to. I now have her name and will call to see if she is working so, that she may help me in the future. Kudos to Kay. She has a customer for life now.

Melanie C.

Salisbury, MD
I had a great experience shoe shopping, which is something I hate doing. Devon was great. He was very knowledgeable of the different brands and styles of sneakers. He suggested sneakers that he thought would worked for me. I tried on many pairs of shoes and felt no pressure to buy. Devon was friendly, courteous and respectful. Thank you for having valued employees working for you.